Refund Policy

This Refund Policy applies to all purchases of TextileOps subscriptions made through Paddle, our Merchant of Record.

By purchasing a subscription, you agree to this Refund Policy, our Terms & Conditions, and our Privacy Policy.

TextileOps offers a 14-day money-back guarantee for all initial subscription purchases, including both monthly and annual subscription plans.

If you are not satisfied with the service, you may request a full refund within fourteen (14) calendar days of your initial purchase.

Refund requests submitted within this fourteen (14)-day period will be processed without additional conditions or exceptions.

Approved refunds will be returned to the original payment method used for the purchase. Processing times may vary depending on your payment provider.

The 14-day money-back guarantee applies only to the first subscription purchase for a TextileOps workspace or organization and does not automatically apply to subscription renewals.

TextileOps offers a 7-day free trial with no credit card required for all new users.

During the free trial, you have access to evaluate the platform, explore its features, and determine whether it meets your business requirements before purchasing a subscription.

No payment information is required to start the trial, and you will not be charged automatically when the trial ends. If you wish to continue using TextileOps after the trial, you must purchase a subscription.

Once a paid subscription is purchased, the 14-Day Money-Back Guarantee described in this Refund Policy applies to your initial subscription purchase.

Subscriptions renew automatically unless cancelled before the renewal date.

The 14-day money-back guarantee applies only to the initial subscription purchase.

Renewal payments are generally non-refundable unless:

• required by applicable law;
• a billing error occurred; or
• TextileOps approves a refund at its discretion.

Cancelling a subscription prevents future renewals but does not automatically generate a refund for the current billing period.

After the initial fourteen (14)-day refund period has expired, TextileOps may, at its sole discretion, issue a partial refund where appropriate.

Partial refunds are reviewed individually based on the specific circumstances of the request and are not guaranteed.

If you believe you have been:

• charged incorrectly;
• charged multiple times; or
• experienced another billing error,

please contact us promptly.

Verified duplicate charges and confirmed billing errors will be corrected and refunded where appropriate.

You may cancel your subscription at any time through the customer billing portal or by contacting our support team.

Cancellation:

• prevents future subscription renewals;
• does not automatically generate a refund;
• allows continued access until the end of the current paid billing period.

Unless otherwise required by applicable law or covered by the 14-Day Money-Back Guarantee, refunds are generally not provided for:

• subscription renewal payments;
• failure to cancel before automatic renewal;
• partial use of a subscription period;
• unused features or services;
• changes in business requirements;
• user error or misunderstanding of platform functionality;
• account suspension resulting from violations of our Terms & Conditions.

If you experience a billing issue, we encourage you to contact our support team before initiating a chargeback with your bank or payment provider.

Most billing issues can be resolved more quickly through our support process.

Accounts associated with unresolved payment disputes or chargebacks may be temporarily restricted while the matter is investigated.

Nothing in this Refund Policy limits or excludes any rights you may have under applicable consumer protection laws.

Where mandatory law provides additional rights or protections, those rights will apply.

For refund requests or billing questions, please contact:

Archenos

Email: textileops@archenos.com

Website: https://www.textileops.com