Refund Policy

TextileOps may offer a free trial period for eligible organizations.

We encourage customers to evaluate the platform during the trial period before purchasing a paid subscription.

Once a paid subscription begins, this Refund Policy applies.

Monthly subscription fees are billed in advance and are generally non-refundable.

You may cancel your subscription at any time. Cancellation prevents future renewals but does not result in a refund for the current billing period.

Your subscription will remain active until the end of the paid billing period.

Annual subscriptions are billed in advance for the full subscription term.

If you are a first-time customer, you may request a refund within fourteen (14) calendar days of your initial annual subscription purchase.

Refund requests submitted after this period are generally not eligible for a refund unless required by applicable law.

Renewal payments for annual subscriptions are generally non-refundable.

If you believe you have been charged incorrectly, charged multiple times, or experienced a billing error, please contact us promptly.

Verified billing errors and duplicate charges will be refunded.

You may cancel your subscription at any time through the customer billing portal or by contacting support.

Cancellation:

• Stops future subscription renewals.
• Does not automatically generate a refund.
• Does not affect access during the remainder of the current paid period.

Refunds are generally not provided for:

• Failure to cancel before renewal.
• Partial use of a subscription period.
• Unused features or services.
• Change of business requirements.
• User error or misunderstanding of platform functionality.
• Account suspension resulting from violations of our Terms of Service.

If you experience a billing issue, please contact us before initiating a chargeback.

We reserve the right to suspend or restrict access to accounts associated with unresolved payment disputes while they are being investigated.

Nothing in this Refund Policy limits any rights that may apply to you under applicable consumer protection laws.

For billing questions or refund requests:

Archenos

Support: textileops@archenos.com

Website: https://www.textileops.com